Highlights
The changes people will actually notice, in plain language. Each one ends with a note on what it means in practice.
🚧 Work in progress — the format and content of this first issue are still being iterated. Comments welcome, directly on the page.
The short version. Cases now start from reusable templates instead of blank pages, clients can be identity-checked, invoiced and signed up without leaving the case, and firms can connect their own email inbox in minutes. Tracked changes now cover everything Lawrence does to a document — including deleting clauses and restyling headings — in documents that keep their exact Word formatting, and official court forms are found and filled in-platform with Lawrence pre-filling from the case. Next up: invoicing, an AI phone receptionist pilot with Woodstock, and Lawrence working in the background.
01BOSLive
Start a new case from a template, not a blank page
Firm admins can now create reusable case templates: the information fields a type of case needs, and the people it always involves (a witness, an opposing party). When a solicitor opens a new matter they pick a template and everything appears pre-configured; templates can also be applied to or switched on existing cases without losing anything. And because Lawrence can now read and update those custom fields, the data a template captures is usable in conversation — ask "what's the property address?" or say "set the fee estimate to £250".
BOS-2187 · BOS-2188 · BOS-2159
In practice
A conveyancing team decides once what every sale case needs; from then on every new case starts with the right fields and the right people slots, and Lawrence can fill them in as the details arrive.
02LEXLive
Documents keep their exact Word look
The document editor reached version 1.0. Legal documents now keep their formatting when opened, edited and downloaded again: numbered clause lists number themselves correctly, horizontal rules and paragraph borders survive the round trip, and new documents pick up the firm's own house style instead of a generic look. A serious bug where reopening a document could wipe its content was also found and fixed.
LEX-555 · LEX-720 · LEX-685 · LEX-777
In practice
A contract edited on Lawhive lands back in Word looking identical — no renumbered clauses, no lost borders, no generic styling. That removes the biggest reason to round-trip documents through email.
03LEXLive
Tracked changes now cover everything Lawrence does
Lawrence's text edits have shown up as accept-or-reject suggestions for a while, but some kinds of edit slipped through without a review trail. This cycle closed the gaps: deleting a whole clause is now one reviewable change that removes the clause cleanly on accept and restores it on reject, and formatting changes — applying a heading style, turning text into a numbered list — are now recorded as tracked changes instead of just applying. The Accept all / Reject all buttons now wake up the moment Lawrence's suggestions arrive, and asking Lawrence to refine a pending suggestion now actually rewrites it. New alongside: change every occurrence of, say, a party name in one action, from the toolbar or by asking Lawrence.
LEX-753 · LEX-724 · LEX-679 · LEX-672 · LEX-668
In practice
Before, a few edits — deleting a clause, restyling a heading — applied without a review trail. Now everything Lawrence does to a document is a tracked change you accept or reject, and it shows up the same way in Word.
04LEXLive
Court forms: find, fill and review them in-platform
Official court and government forms now live in the same library as the firm's templates (renamed from "Precedents" to "Templates"), starting with Woodstock's most-used forms — and firms only see the forms assigned to them. Filling was redesigned: the form opens on a canvas with field cards alongside, Lawrence pre-fills what it can from the case, and answers it's less confident about are flagged for the solicitor to review instead of silently guessed.
LEX-680 · LEX-761 · LEX-758 · LEX-751
In practice
Filling a court form goes from re-typing case details into a PDF to reviewing what Lawrence pre-filled, with the uncertain answers flagged for a human decision.
05FOXPilot: Woodstock
Client onboarding without leaving the case
Legl is the tool firms use for client identity checks, payments and document signing. Staff at Woodstock can now send a client an onboarding or payment request directly from the case they're working on, and everything flows back to that same case: status updates, signed documents, identity-check reports, and confirmation the payment arrived. Switched on per firm.
In practice
No more juggling two systems to onboard a client: one place to send requests, track progress and keep the compliance evidence attached to the case.
06FOXEarly access
One feed for everything that happened across your cases
Solicitors now have a bell icon that opens an activity feed of everything that happened across their caseload — new items, unread counts, and each notification linking straight to the thing it's about. Notifications can be dismissed, "task assigned to you" alerts went live, and the old alerts page became a home page. Currently on for an early-access group.
In practice
Catch up on the whole caseload in one glance instead of opening each case to check what moved.
07FOXRolling out
Firms connect their own email inbox, self-serve
Connecting a solicitor's Outlook mailbox used to require a Lawhive admin and a support back-and-forth. Now the solicitor enters their work email, receives a verification code in that inbox, and once verified their mailbox is connected — with older emails loading in behind a friendly progress view. Only addresses on the firm's approved domains are allowed. Rolling out gradually.
In practice
A firm joining Lawhive gets its email working on day one, without a support ticket — a direct unblock for onboarding acquired firms.
Also shipped
Smaller improvements and fixes that don't get a headline but do add up. Grouped by squad.
Back Office Systems BOS
- BOS-1899The app sidebar sits at the right width again, and the matter summary lost its double scroll bar (BOS-2224).
- BOS-2218Editing bank account details no longer crashes.
- BOS-2246Our marketing partner Postali can now build and vary landing pages without waiting on engineering (also BOS-2219).
- BOS-2236Clearer wording and styling across the new template screens (also BOS-2242).
Front Office Experience FOX
- FOX-1102When writing a new email from the shared inbox you can pick which case it belongs to, so it's filed correctly from the start.
- FOX-899The shared inbox shows which client each case belongs to, and sending no longer flashes the screen (FOX-1199).
- FOX-1202When a marketplace case is reassigned, the lawyer's team access updates automatically.
- FOX-1200Rebuilt the phone-call plumbing and built a full working demo of the AI phone receptionist for firm owners — the foundation for the pilot below (also FOX-1162, FOX-1209).
Lawrence Experience LEX
- LEX-603Editor quality-of-life: zoom controls, inserting tables and adding rows/columns, and the page-break button is back on the toolbar (LEX-601, LEX-675).
- LEX-766Read-only viewing mode and the "remove formatting" button work again (LEX-723).
- LEX-690Lawrence's chat no longer shows its internal instructions while running a skill — a cleaner transcript.
- LEX-780Lawrence's chat replies now stream at a natural reading pace instead of arriving in chunky bursts.
- LEX-735Reliability groundwork: Lawrence's runs now survive our software deploys and restarts, and every run is recorded — the foundation for background automations (LEX-736, LEX-737).
Side quests
- #11967The matters list gained a filter bar with saved views: filter your caseload and save the views you come back to often.
- #12526Reviewing Lawrence's document edits got a dedicated mode: preview the document as it would look with suggestions accepted or rejected, with a side rail listing every change.
- #12038Matter notes became a real-time collaborative editor (the same engine as documents), so two people can work on the same note at once.
- #12415A new Front Desk workspace where the intake team works incoming enquiries — the human side of the AI receptionist pilot.
Coming up
What each squad is working toward next. Directional, not a promise.
Back Office Systems
Invoicing: firms creating and sending branded invoices from the platform, followed by legal cashiering (accounting for money held on behalf of clients). Matter templates keep growing — pre-created folders, and more Lawrence abilities over case fields.
Front Office Experience
The AI phone receptionist goes from demo to a Woodstock pilot: connecting live calls to the front-desk screen and stress-testing the agent before real callers meet it. Appointment scheduling is the next big theme.
Lawrence Experience
A hardening sprint: polish and QA the document editor and forms against real legal work, add confidence scoring to form fills, research e-signature options, and shape the next big thing — "global agents" that work across the caseload — as a PRD and designs before any build.